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Semi-automated online services: Law Society Practice Note

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Practice Note setting out good practice when implementing semi-automated services, such as divorce processing, for your clients

  • In recent years, there has been a growth in the ability to deliver legal services electronically and online with little or no human intervention. This raises particular risks for firms and their duties to clients, particularly in respect of their professional conduct duties. 

    This Law Society practice note looks at these risks, covering:.

    1 Introduction

    1.1 Who should read this practice note?

    1.2 What is the issue?

    2 The variety and nature of semi-automated online legal services

    2.1 Semi-automated online legal services: practice areas and services

    3 An overview of online legal services

    3.1 The advantages and disadvantages

    3.2 The regulatory and professional conduct environment

    3.3 Compliance by design

    3.4 Testing and certification

    4. Managing risk

    4.1 Risk identification, assessment and evaluation

    4.2 Risk and innovation

    5. Managing specific risks

    5.1 Understanding your client

    5.2 The client's legal issues

    6. Further information

    6.1 Other resources

    6.2 Other resources

    7. Annexes

    You can read the Practice Note on the Law Society website here.


Published: 14/06/2016

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